RLA Lessons

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Positive communication is a valuable skill across all employment sectors.

At the end of this lesson, students will be able to: Respond to a customer complaint/request using positive language.

“I can answer a customer request/complaint using positive language.”

Reading Anchor 4
Interpret words and phrases as they are used in a text, including determining technical, connotative, and figurative meanings, and analyze how specific word choices shape meaning or tone. (Apply this standard to texts of appropriate complexity as outlined by Standard 10.)