RLA Lessons

RLA Lessons 2016-12-26T11:59:42-05:00

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Lesson Title Sticks and Stones
Unit Title This is My Happy Place
NRS Level Level 4
Length of Lesson 120 minutes
Lesson Purpose

Positive communication is a valuable skill across all employment sectors.


Lesson Objectives

At the end of this lesson, students will be able to: Respond to a customer complaint/request using positive language.

Student Target

“I can answer a customer request/complaint using positive language.”

CCR Standards
Reading
  • Interpret words and phrases as they are used in a text, including determining technical, connotative, and figurative meanings, and analyze how specific word choices shape meaning or tone. (Apply this standard to texts of appropriate complexity as outlined by Standard 10.)

Lead CCR Level Specific Standards
Supporting CCR Level Specific Standards
KYAE Employability Standards