RLA Units

Lesson Purpose

Positive communication is a valuable skill across all employment sectors.

Lesson Objectives

At the end of this lesson, students will be able to: Respond to a customer complaint/request using positive language.

Student Target

“I can answer a customer request/complaint using positive language.”

CCR Standards

Reading

• Reading Anchor 4

  Interpret words and phrases as they are used in a text, including determining technical, connotative, and figurative meanings, and analyze how specific word choices shape meaning or tone. (Apply this standard to texts of appropriate complexity as outlined by Standard 10.)

Lead CCR Level Specific Standards

Supporting CCR Level Specific Standards

KYAE Employability Standards